jibet Customer Support Service
🎧 24/7 Support

jibet's support team is always by your side

For any issue, jibet's experienced support team is always ready to help in Bengali — day or night.

24/7 Round-the-clock support
Bengali Service in your native language
5-30 Minute withdrawals
SSL Secure encryption

Our support channels

Live Chat Support

Chat directly in Bengali with our trained team on jibet's live chat. This is the fastest way to get a resolution. Start a chat any time of day.

Fastest

Email Support

Email us for detailed questions or documentation-related matters. Our email address is: [email protected] — the team responds as quickly as possible.

For detailed questions

Help Center and FAQ

Visit our FAQ page for answers to common questions. You can easily find information on accounts, payments, bonuses, and games.

Self-service
For players aged 21 and above only. Play responsibly.
jibet Live Chat Bengali Support

Chat in Bengali and get instant solutions

jibet is a platform built with Bangladeshi players in mind. That is why our support team communicates entirely in Bengali. Whether you are in Dhaka or anywhere else in the country, you can connect on live chat and get your issues resolved in your native language.

Our support agents are able to help with the following:

  • Account registration and login issues
  • bKash, Nagad, Rocket and Upay payment questions
  • Bonus and promo claim matters
  • Withdrawal process and timeframes
  • Any questions related to games
  • VIP program and cashback information

How to contact support

1

Log in to jibet

First, log in to your jibet account. If you do not have an account, register — the process takes just a few minutes.

2

Click the live chat icon

Click the live chat icon at the bottom of the page or start a chat directly from the support page.

3

Describe your issue

Clearly explain your problem or question in Bengali. Providing relevant screenshots or information will help resolve things faster.

4

Get your solution

Our experienced agent will provide a quick resolution. Most common issues are resolved within a single chat session.

Support hours

jibet support is active seven days a week, twenty-four hours a day — including Eid, Puja, and all other holidays.

  • Live chat: 24/7 round-the-clock
  • Email: [email protected]
  • Language: Bengali (primary)
  • Communication with secure encryption
  • Payment support: bKash, Nagad, Rocket, Upay
  • Priority service for VIP players

Payment support and issue resolution

jibet bKash Nagad payment support

Quick payment issue resolution

If you experience any issue with a deposit or withdrawal at jibet, our support team helps immediately. Expert support is available for all methods — bKash, Nagad, Rocket, Upay, and bank transfer.

Minimum deposit: ৳300 and minimum withdrawal: ৳1,000. After a successful transaction, withdrawals are generally completed within 5 to 30 minutes. If there is a delay for any reason, let us know on live chat right away — we will investigate and resolve it quickly.

Common payment issues such as failed transactions, amounts not being credited, or withdrawal delays are typically resolved by our support team within a single session.

Common support topics

Account and login

If you forget your password, your account gets locked, or you have trouble registering, the support team helps immediately. The identity verification process is simple and secure.

Bonuses and promos

If you have trouble claiming the 100% welcome bonus (up to ৳8,000) or any other promo, we will help. Feel free to ask about wagering terms and conditions as well.

VIP and cashback

If you have questions about any VIP tier — Bronze, Silver, Gold, or Platinum — or want to know about weekly cashback, contact support.

Cricket and sports betting

For questions about BPL, IPL, T20 World Cup, or any other sports betting matter — including odds changes or bet settlement — let us know on chat.

Slots and casino games

Get immediate help with any technical issue or interrupted game session related to slot games, live casino, or card games.

Security and privacy

The support team handles any matter related to account security, identity verification, or personal information with full confidentiality.

Need help right now?

jibet's support team is waiting for you at this very moment. Join live chat or read our FAQ.

Join live chat View FAQ

Responsible gaming support

jibet responsible gaming support

Safe and responsible gaming

jibet believes that gaming is a form of entertainment and should always be enjoyed responsibly. Our support team does not only resolve technical issues — they also help you keep your gaming habits in check.

If you feel your gaming is getting out of control, talk to us. We can help set deposit limits, temporarily suspend your account, or provide other assistance.

Deposit limit setting feature

Option to take a temporary break

Expert advice and guidance

Account suspension feature

Common questions about support

jibet's support team is active 24 hours a day, 7 days a week. Even between midnight and 6 AM Bangladesh Standard Time (BST, UTC+6), you can get help on live chat. Our service remains available on Eid and all other holidays.

Yes, jibet's support team provides service entirely in Bengali. Our agents are fluent in Bengali and well equipped to understand the issues faced by players in Bangladesh. You do not need to communicate in English.

After a deposit via bKash, Nagad, or any other method, the amount is usually credited within a few minutes. If it has not arrived within 15 minutes, contact support on live chat with your transaction ID and deposit amount. We will verify and resolve it quickly.

Withdrawals at jibet are generally processed within 5 to 30 minutes. The minimum withdrawal amount is ৳1,000. If it does not complete within the expected time for any reason, contact live chat immediately. Providing your withdrawal ID or reference number will help us resolve it faster.

If you have trouble claiming the welcome bonus or any other promo, let us know on live chat. Our support team can answer any question about the 100% first deposit bonus (up to ৳8,000) or VIP cashback. The bonus wagering requirement is 25x — contact support for full details on that as well.

You can recover your password using the "Forgot password" option on the login page. If that does not work or you have further trouble accessing your account, contact the support team on live chat. After verifying your identity, we will help you recover your account.

jibet is a safe and reliable online gaming platform. We use SSL encryption to keep your personal information and financial transactions secure. Fair play is ensured and all games are operated impartially. Contact support for any security-related questions.

jibet's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback goes up to 1.5%. For any questions about upgrading your VIP tier, cashback calculation, or rewards, speak with the support team on live chat. Platinum tier players receive priority service.

Get started on jibet today

We are here for you with any question or issue. Sign up on jibet and enjoy a 100% welcome bonus — up to ৳8,000.

Log in to jibet View FAQ
This site is for players aged 21 and above only. Play responsibly.